Interserver.net is a US-based web hosting company focused on quality service at an affordable price. To ensure customer satisfaction and to continue their gold-star reputation, Interserver.net turned to Imunify360 to detect, block, and clean malware directed at shared hosted websites. After Interserver.net installed Imunify360, the web host saw a considerable decrease in hacked sites and the benefit of reducing technician overhead necessary to clean customer sites. Keep on reading to learn the full story and also discover the post from Interserver.net side here.
Shared Hosting and Malware
Before implementing Imunify360, Interserver.net experienced a high rate of hacked sites especially on shared hosting servers. Technicians were overwhelmed with the number of tickets and amount of time necessary to troubleshoot issues. Even if technicians removed malware from a site, it could be re-infected if the site administrator does not take steps to fully secure it.
Shared hosting providers are especially targets for this kind of issue. Their servers could host hundreds of sites, and just one exploited site could cause performance degradation that can ruin customer experiences on other sites. Malware is a large factor in CPU spikes and exhaustion of memory, so it must be detected before it can run on a hosting server.
Exploited sites are also a bad experience for the site owner. These site owners didn’t intentionally allow their site to be hacked, and they usually don’t have the skills to identify the cause and remediate the vulnerability. This creates frustration for the hoster’s customers that often reflects on their satisfaction with the company.
Imunify360 Stops and Cleans Malware Automatically
Interserver.net turned to Imunify360 to help manage their customer satisfaction and stop malware from affecting performance on servers. Imunify360 can detect malware before it executes and causes CPU spikes, and it will notify administrators when malware is found. In addition to stopping malware, Imunify360 will also clean malicious code from applications.
Before Interserver.net implemented Imunify360, their technicians struggled to keep up with the number of hacked sites, but now technicians have a full malware monitoring and remediation tool that drops staff time tremendously.
Together with CloudLinux, Imunify360 adds better protection from malware and reduces technician overhead, especially on shared servers. CloudLinux helps hosters improve security, Kernelcare keeps servers updated with the latest security patches, and Imunify360 to monitor and clean sites. Read more about case study with Interserver.net and how Imunify360 improved services and customer satisfaction for Interserver.net.